CC M. from on 11/11/2017 for an auto service of their and their testimonial is:
"So far so good at Hillside Auto! I could not be happier with my experience today. After being thrown around by Firestone & Pep Boys, my dad recommended Hillside to me. I was done with the big name brand companies. My tire had 2 nails in it and they needed to be plugged up. Firestone simply wouldn't do that because you ""can't patch tires if they're 5 years old."" BS. Went to Pep Boys-- it took an hour and 15 minutes just for them to tell me, ""we can't patch your tire, theres already a patch on the side and you aren't supposed to patch the side."" Wtf? Ok. Went to Hillside with no appointment, told me they're totally fixable and it would take about 10 minutes. There's a weird noise coming from my tire and Charlie told me it's cupping. Whereas Firestone told me it's probably my wheel bearings. Charlie said my car is way too new for that to be the problem, and that it's probably the struts that are causing the cupping. To be sure that's the case, I had them rotate my problem tire to the front, and my newer front tire to the back (so I could figure out where the noise is coming from.) The noise now came from the front, confirming that the tire is the issue & not something larger. However, in a few years, I will need those back struts replaced because they will continue to eat up tires. While my car was being serviced I noticed all the awards around the room, and the one that really caught my eye was from askpatty.com and that was the ""Certified Female Friendly"" award. That means that these people have literally been trained on how to service females & how to increase their loyalty with female customers. That made me feel so much better because I felt that I was being thrown around by Firestone & Pep Boys because I'm a young female. Charlie answered all of my questions with knowledge, expertise, honesty, and patience. When my car was ready, he informed me there would be no charge because of, ""everything that I've been through already."" Now THAT is customer service! I will only be coming to Hillside from here on "