Last Sept., 2007, I initially tried to make an online appointment for an oil change, but when I didn't receive a confirmation like I was supposed to, I called super early, like 7:30 a.m.-ish to see if I could get in. They asked if I could be there in about an hour, so off I went. Free wi-fi Clean & cutely decorated waiting room and outdoor patio if you want fresh air Complimentary water bottles, coffee, croissants Complimentary ride to wherever you want to go after you drop off your car. Don't know what the maximum miles radius is. Cleanest, cutest ladies restroom I've ever seen at an Auto Repair shop. Includes free car wash. I was in and out in about an hour Voted ""Best Independent Repair Shop 2005-2007!"" in the local newspaper Received a ""Thank You"" note via snail mail AND a ""Thank You"" phone call from the owner himself a few days afterwards I would have taken -1 because the manager acknowledged that their online appointment system was down, but I'll give it back because he fit me in on short notice on a Saturday a.m. -1 because price quoted on new customer coupon (ishoptorrance.com/direct…) didn't factor in tax and waste disposal fee. I KNOW those are a given for any oil change, but still would like it all spelled out because there was a difference between the initial quote on the New Customer coupon ($17.95) used to lure you in and the final grand total. The calculation was weird (I'm not saying shady, though). Here's what my receipt says... - $10.07 (coupon) $14.74 (Fram Oil Filter) $13.28 (Chevron 10w30 Motor Oil) $3.00 (Hazardous Waste) $20.95 (Subtotal) $2.31 (Tax) $23.27 (Grand Total) Still overall a much more pleasant experience than the local EZ Lube, and I did get a complimentary car wash.